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Sustainable fashion

Exchange / Return

Exchange / Return

Exchange

If you would like to exchange an item you have ordered, please do the following:(Alternatively: Exchage and return instructions:)

1: Make sure that the item is in the same condition as when you received it. Pack it nicely in the same packaging as it came in, and make sure that the tag and all extras are included.

2: Place a new order for the desired item in the online store, and ship back the item you wish to return together with a filled out cancellation form. You do not have to ship the item you wish to return before you order the new item.

All items being returned should be sent to:


Høst & Vår
c / o Logistikksentralen AS
Møllevegen 22
4353 Klepp Station

Norway

Once the returned package has been received and approved, the old invoice will be credited (refunded) and deleted. At this point, only your new order will be valid and you will only be charged for the new item.

Høst & Vår offers free shipping, but the customer is responsible for return costs.

It is important that all returns are sent to the correct address, as a third party company (and not Høst & Vår) is responsible for shipping / exchanges / returns.

Questions regarding exchange and returns should be sent to info@hostandvar.com

Return / Cancellation Act

The buyer may regret the purchase of the item in accordance with the provisions of the Cancellation Act (7) (https://lovdata.no/dokument/NLE/lov/2014-06-20-27). The term “cancellation” refers to the fact that the buyer can return the item to the seller without reason, even if the item does not present a defect or has not yet been delivered.

The buyer must notify the seller of the use of the cancellation right within 14 days after the item, the necessary information about the cancellation and the right of cancellation form have been received. If the buyer receives the cancellation form and the necessary information at a later date than when the items are delivered, the cancellation period begins to run from the day the buyer receives the right of cancellation form and the information.

The notification from the buyer to the seller about the use of the right of cancellation should be, due to legal reasons, in writing (right of cancellation form, e-mail, fax or letter), and it must contain information on how the buyer will return the item to the seller.

When using the right of cancellation, the item must be returned to the seller within 14 days. The seller is obliged to refund the full purchase price to the buyer within 30 days from the day the seller receives the item or pick-up notice or when the item is made available to the seller. The seller can not charge fees for the buyer's use of the right of cancellation, but the seller can demand that the buyer pays the shipping costs of the return.

The buyer is allowed to inspect the product before he or she decides to cancel the purchase. It must still be possible to return the item to the seller in the same condition and quantity as it was in when the buyer received it. If possible, the buyer must send the item back to the seller in the original packaging.

All returns are sent to

Høst & Vår
c / o Logistikksentralen AS
Møllevegen 22

4353 Klepp Station

Norway

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