Frequently asked questions
Return within Norway:
If you wish to return an item you have ordered, you should do so within 30 days of receiving the package. If you do not meet the return date and send the package back late, the package will be sent back to you at your own expense.
Pack the unused item you wish to return neatly in the same packaging or an unused packaging. Make sure the tags on the garment are intact along with a completed return form. Use the attached return label that is included in the shipment. If you use a return label, you will be charged NOK 119 and the return will be handled as quickly as possible at our warehouse (it usually takes 1-3 weeks).
If you wish to return an item you have ordered you should do so within 30 days after receiving the package. If you do not meet the return date and send the package back late, the package will be sent back to you at your own expense. Pack the item you wish to return nicely in the same packaging as it came in unworn and with the labels intact together with a filled out return form. The parcel should be sent back at the customers expense, and will be handled as soon as possible at our warehouse.
The shipment needs to be sent with tracking, to make sure the parcel gets delivered safely.
All returns should be sent to:
Høst & Vår
c / o Logistikksentralen AS
Tel: 91642648 (This is the only number you shoud add to the parcel)
4353 Klepp Stasjon
International orders may be subject to customs duties, taxes or fees once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every customer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order.
If you have received a defect or the wrong item, please contact email@example.com with an explanation of the issue together with an image of the defect.
Once you have received an order confirmation from Høst&Vår you can not cancel your order. However, if you realise you made a wrong order you should, as quickly as possible, contact firstname.lastname@example.org and we will do our best to help you.
Once we have received your package and accepted the return the amount will be transferred back to you. Please note that it usually takes 1-3 business days from the day we have processed the return until the amount is available on your account (Norway).
For international customer the processing time will be estimated up to 30 working days. Note that there are alot of packages in circulation and it will be treated as fast as possible.
When using our return slip, a shipping fee of 79 NOK will incur within Norway (Postnord)
When using DHL return slip a shipping fee of 22 EUR / 25 USD will in incur for international customers (DHL)
Read more about return information above
If you wish to exchange an item you have ordered, place a new order with the desired item and ship back the item you wish to exchange.
Read more about the return process above.
We offer free shipping worldwide on all orders above 1500 NOK / 150 EUR / 170 USD.
If your purchase is below this amount the shipping is at your expense.
We are a hardworking small team which fights against big fashion brands which can afford free shipping, free return in any shape and form. We constantly work against offering the best quality, a positive shopping experience and happy customers, and at this stage we appreciate your understanding about not being able to offer free shipping and return at any cost.
You can check our sizeguide here, and if you have any other requests you can contact our support at email@example.com
We want to educate you as much as possible on how to take the best care for your products: Use this easy guide learn more about your new garment!
Cupro: Although we do recommend to hand-wash our dresses and garments, you can at your own risk machine wash the garment at a gentle 30 degrees program. Immediately after washing, hang the dress or garment up to dry on a hanger, or lay flat on the floor to dry.
When washing cupro the textile fibres will shrink and you may experience that the garment shrinks, but when it comes in contact with the heat from your body, it will expand again.
Organic cotton (knit): Although we do recommend to hand-wash our garments, you can at your own risk machine wash the garment at a gentle 30 degrees program. Immediately after washing, lay flat on the floor to dry to prevent the garment from stretching.
Alpaca knit: All knits knitted in alpaca we reccomend a very gentle hand wash only. Use the right wash detergent suited for wool. Lay flat on the floor to dry.
If your welcome code does not work, it may be because you have already used it before. If the code does not work, please contact support before you set the order. We are not able to adjust the order after it´s accepted.